Version 2.0 | Official
Last Updated: August 2026
These Terms & Conditions govern the rental of vehicles provided by MOYEGO and form an integral part of every Rental Agreement.
By entering into a Rental Agreement with MOYEGO, the Renter confirms that they have read, understood and accepted these Terms & Conditions.
These Terms & Conditions apply to all direct bookings made with MOYEGO and, where applicable, bookings made through authorised brokers and travel partners. Where a booking is made through a third-party platform, that platform’s booking conditions may also apply. In the event of a conflict relating to the booking process or payment, the terms of the booking platform shall prevail. Matters relating to the rental, collection, use and return of the Vehicle remain governed by these Terms & Conditions unless otherwise required by applicable law.
For the purposes of these Terms & Conditions:
MOYEGO means the vehicle rental company providing the rental services.
Renter means the person named as the Main Driver in the Rental Agreement and responsible for the Vehicle throughout the Rental Period.
Main Driver means the person who signs the Rental Agreement and accepts full responsibility for the Vehicle.
Additional Driver means any driver authorised by MOYEGO and recorded in the Rental Agreement.
Rental Agreement means the written agreement entered into between MOYEGO and the Renter.
Vehicle means the rented vehicle together with its keys, documents, accessories and any optional equipment supplied by MOYEGO.
Rental Period means the period beginning when the Vehicle is collected and ending only when it has been returned, inspected and accepted by MOYEGO.
Security Deposit means the refundable amount held by MOYEGO during the Rental Period as financial security.
Protection Package means the protection option selected by the Renter, including Basic Protection, Super Protection or Ultra Full Protection.
Excess means the maximum financial liability payable by the Renter for covered damage or theft under the selected Protection Package.
To rent a Vehicle from MOYEGO, the Main Driver must:
MOYEGO reserves the right to refuse the rental where the required documentation cannot be presented or where the Driver Requirements are not satisfied.
Reservations are subject to Vehicle availability.
A reservation becomes confirmed only after MOYEGO has issued written confirmation.
The Renter is responsible for ensuring that all booking information is accurate, including:
Any amendment to a confirmed reservation is subject to Vehicle availability and MOYEGO’s approval.
MOYEGO reserves the right to refuse or cancel any reservation where incorrect, incomplete or misleading information has been provided.
A reservation may be treated as a No Show where:
Refunds, where applicable, shall be processed in accordance with the applicable Cancellation Policy.
MOYEGO reserves the right to refuse the rental where:
MOYEGO shall not be responsible for any indirect or consequential losses arising from a refusal to rent, including accommodation costs, transport expenses, missed flights or other travel-related expenses.
Reservations are confirmed for a Vehicle Category and not for a specific make, model, colour, engine type or specification.
MOYEGO will make every reasonable effort to provide the reserved Vehicle.
If the reserved Vehicle becomes unavailable due to mechanical failure, accident, delayed return, maintenance or circumstances beyond MOYEGO’s reasonable control, MOYEGO reserves the right to provide a replacement Vehicle of the same category or a higher category at no additional cost.
The replacement Vehicle may differ in make, model, fuel type, transmission, colour or equipment while remaining within the same category or a higher category.
Where no suitable replacement Vehicle is available, MOYEGO may offer an alternative Vehicle, amend the reservation or provide a refund of any prepaid rental charges, where applicable.
The Renter is responsible for all rental charges, optional services and any additional fees arising under the Rental Agreement.
MOYEGO accepts:
All rental rates are quoted in Euro (EUR).
Payments made in Albanian Lek (ALL) will be converted using the exchange rate applied by MOYEGO on the date of payment.
A valid physical credit or debit card in the name of the Main Driver is required for the Security Deposit.
MOYEGO reserves the right to refuse the rental where payment or the Security Deposit cannot be successfully processed.
A refundable Security Deposit is required before the Vehicle is released to the Renter.
The Security Deposit amount varies according to the Vehicle Category and will be displayed during the booking process and confirmed in the Rental Agreement.
The Security Deposit must be provided using a valid physical credit or debit card issued in the name of the Main Driver.
Cash Security Deposits are not accepted.
The Security Deposit may be pre-authorised or charged before the rental begins.
MOYEGO reserves the right to use the Security Deposit to cover, including but not limited to:
Where no additional charges apply, the Security Deposit will be released following the final inspection of the Vehicle.
The release of the Security Deposit depends on the customer’s bank or card issuer and may take up to 30 days to become available.
MOYEGO shall not be responsible for delays caused by the banking system.
All Vehicles include Basic Protection as standard.
The Renter may upgrade to one of the optional Protection Packages before or at the time of Vehicle collection.
The selected Protection Package will be confirmed in the Rental Agreement.
9.1 Basic Protection — Included
Basic Protection includes:
The applicable Excess depends on the Vehicle Category and will be displayed during the booking process and confirmed in the Rental Agreement.
Basic Protection does not cover tyres, rims, glass, mirrors, roof, undercarriage, interior damage, Vehicle keys, misfuelling, mechanical damage caused by misuse, personal belongings, damage caused by negligence, reckless or dangerous driving, off-road driving, damage caused by an unauthorised driver, driving under the influence of alcohol or drugs, or any breach of the Rental Agreement or these Terms & Conditions.
The Excess is the maximum amount payable by the Renter for covered damage or theft under the selected Protection Package.
Basic Protection: The applicable Excess depends on the Vehicle Category and will be displayed during the booking process and stated in the Rental Agreement.
Super Protection: The Excess is reduced to a maximum of €300 for covered damage or theft.
Ultra Full Protection: The Excess is reduced to €0 for covered damage or theft.
No Protection Package removes the Renter’s responsibility for any loss, damage, charge or expense specifically excluded under these Terms & Conditions.
The Renter must be present at the agreed collection location and present:
Before the Vehicle is released, the Renter shall:
Any existing damage shall be recorded in the Vehicle Condition Report before the Vehicle is handed over.
By accepting the Vehicle, the Renter confirms that the Vehicle has been inspected and accepted in satisfactory condition, except for any damage recorded in the Vehicle Condition Report.
MOYEGO recommends that the Renter takes photographs or a video of the Vehicle before leaving the collection location.
The Vehicle must be returned on the agreed date, time and location stated in the Rental Agreement.
Upon return, the Vehicle will be inspected by a MOYEGO representative.
The Rental Period ends only after:
The Vehicle must be returned:
Additional charges may apply for missing fuel, Vehicle damage, missing accessories, lost keys, excessive cleaning, smoking or vaping, traffic or parking fines, toll charges, late return or missing Vehicle documents.
If the Vehicle is returned outside normal business hours, the Rental Period shall continue until the Vehicle has been inspected by MOYEGO on the next working day.
The Renter remains responsible for the Vehicle until that inspection has been completed.
The Vehicle will be supplied with the fuel level stated in the Rental Agreement.
The Vehicle must be returned with the same fuel level.
If returned with less fuel, MOYEGO reserves the right to charge:
No refund shall be given for excess fuel remaining in the Vehicle upon return.
Unless otherwise stated in the booking confirmation or Rental Agreement, all rentals include Unlimited Mileage.
Where a mileage restriction applies to a particular Vehicle, promotional rate or special offer, it will be clearly stated before the booking is confirmed.
Optional services are available subject to availability and will be confirmed in the Rental Agreement where selected.
Additional optional services may become available and will be communicated during the booking process.
Additional Drivers must satisfy the same eligibility requirements as the Main Driver.
Each Additional Driver must:
Any person driving the Vehicle without being authorised in the Rental Agreement shall be considered an unauthorised driver.
Any Protection Package or insurance cover may become invalid where the Vehicle is driven by an unauthorised driver.
Child seats and booster seats are available upon request and subject to availability.
The Renter is responsible for ensuring that the child restraint system is correctly installed and used in accordance with the manufacturer’s instructions and applicable legislation.
MOYEGO accepts no responsibility for incorrect installation or misuse by the Renter.
Portable Wi-Fi devices are available upon request and subject to availability.
The Renter is responsible for any loss, theft or damage to the device.
Lost or damaged devices will be charged at the applicable replacement cost.
Snow chains are available upon request during the winter season and subject to availability.
The Renter is responsible for using the equipment in accordance with local road regulations and weather conditions.
Any damage resulting from incorrect installation or misuse remains the responsibility of the Renter.
Cross-border travel is permitted only with the prior written authorisation of MOYEGO.
A Cross Border Authorisation fee applies and will be confirmed before the rental begins.
Cross-border travel is currently permitted only to countries approved by MOYEGO.
The authorised destination(s) will be stated in the Rental Agreement.
The Renter must not take the Vehicle outside the authorised territory without prior written approval.
Failure to obtain prior written authorisation constitutes a breach of the Rental Agreement and may invalidate all Protection Packages.
The Renter shall remain fully responsible for any loss, damage, expenses or liabilities arising from unauthorised cross-border travel.
Transporting the Vehicle by ferry is permitted only with the prior written authorisation of MOYEGO.
Additional conditions or charges may apply.
The Renter remains fully responsible for the Vehicle throughout the ferry journey.
Failure to obtain prior written approval may invalidate the selected Protection Package.
The Vehicle must be returned at the date and time specified in the Rental Agreement.
If the Renter expects to be delayed, MOYEGO must be informed immediately.
Rental extensions are subject to Vehicle availability and must be approved before the original Rental Period expires.
Unauthorised late returns may result in:
The Renter remains fully responsible for the Vehicle until it has been inspected and accepted by MOYEGO.
In the event of an accident, theft, attempted theft, fire or damage to the Vehicle, the Renter must:
The Renter must not admit liability or negotiate any settlement without MOYEGO’s prior written consent.
Failure to comply with these requirements may invalidate the selected Protection Package and result in the Renter becoming fully liable for all related costs.
Roadside Assistance is available throughout the Rental Period.
Where a mechanical failure occurs through no fault of the Renter, MOYEGO will arrange reasonable assistance.
Roadside Assistance does not cover incidents resulting from:
Any costs arising from the above circumstances remain the responsibility of the Renter.
The Renter is responsible for the Vehicle throughout the Rental Period.
The Renter remains liable for any loss or damage not covered by the selected Protection Package.
MOYEGO reserves the right to recover costs arising from, including but not limited to:
Where applicable, MOYEGO may deduct the relevant amount from the Security Deposit or charge the payment method provided by the Renter.
The Vehicle must not be used:
Any breach of these restrictions may result in the immediate termination of the Rental Agreement and the loss of all Protection Package benefits.
The Renter is solely responsible for all traffic offences, parking fines, congestion charges, toll charges, road user charges and other penalties incurred during the Rental Period.
Where MOYEGO receives a notice of offence after the Vehicle has been returned, MOYEGO reserves the right to:
Payment of an administrative handling fee does not replace the Renter’s obligation to pay the original fine or penalty.
The Vehicle must be returned in a reasonably clean condition.
Additional cleaning charges may apply where specialist cleaning is required due to:
The Renter shall be responsible for the reasonable cost of restoring the Vehicle to its original condition.
Smoking, vaping and the use of electronic cigarettes are strictly prohibited in all MOYEGO Vehicles.
Where evidence of smoking or vaping is found, MOYEGO reserves the right to charge for:
Cancellation and amendment conditions depend on the booking channel used.
Where a reservation is made through a broker or travel partner, the cancellation and amendment policy of that booking channel shall apply.
For direct bookings made with MOYEGO:
No refund will normally be provided where:
Rental extensions remain subject to Vehicle availability and MOYEGO’s approval.
MOYEGO processes personal information in accordance with applicable data protection legislation.
Personal information is collected solely for purposes relating to:
Where required by law or necessary for the performance of the Rental Agreement, personal information may be shared with insurance providers, payment service providers, government authorities, law enforcement agencies, roadside assistance providers and debt recovery or legal representatives where necessary.
Further information is available in the MOYEGO Privacy Policy.
These Terms & Conditions and the Rental Agreement shall be governed by and interpreted in accordance with the laws of the Republic of Albania.
Any dispute arising from or relating to these Terms & Conditions or the Rental Agreement shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Albania.
MOYEGO
Registered Business Address
58/16, Rruga Aeroportit
Rinas, Albania
Operational Address
Rruga Aeroportit, Rinas, Albania
Service Coverage
Tirana International Airport (TIA) – Meet & Greet Service
Vehicle delivery and collection throughout Albania upon request
Website: www.moyego.com
Email: contact@moyego.com
Telephone: +355 69 528 0871
Version: 2.0
Status: Official
Language: English (UK)
Last Updated: August 2026
By signing the Rental Agreement, the Renter confirms that they have:
Failure to comply with these Terms & Conditions may result in additional charges, termination of the Rental Agreement, loss of Protection Package benefits and any other remedies available to MOYEGO under the Rental Agreement or applicable law.
These Terms & Conditions, together with the Rental Agreement and any documents expressly incorporated by reference, constitute the entire agreement between MOYEGO and the Renter regarding the rental of the Vehicle.
No verbal statement, representation or prior communication shall amend these Terms & Conditions unless confirmed in writing by MOYEGO.
If any provision of these Terms & Conditions is held to be invalid, unlawful or unenforceable by a competent authority, that provision shall be treated as severed only to the extent necessary.
All remaining provisions shall continue in full force and effect.
Any failure or delay by MOYEGO to exercise or enforce any right, remedy or provision under the Rental Agreement or these Terms & Conditions shall not constitute a waiver of that right, remedy or provision, nor prevent its later exercise or enforcement.
MOYEGO shall not be liable for any delay, failure or interruption in the performance of its obligations where caused by events beyond its reasonable control, including severe weather, natural disasters, strikes, civil disturbance, government action, transport disruption or other comparable events.
MOYEGO will take reasonable steps to minimise disruption where practicable.
MOYEGO may communicate with the Renter by email, SMS, WhatsApp or other electronic means regarding the reservation, rental, payment, Vehicle collection or return, and related customer service matters.
The Renter is responsible for providing accurate and accessible contact details.
Complaints should be submitted to MOYEGO as soon as reasonably possible and should include the reservation or Rental Agreement details together with a clear description of the issue and any supporting information.
MOYEGO will review complaints and respond within a reasonable period.
MOYEGO reserves the right to apply reasonable administrative charges for processing traffic or parking fines, toll notices, damage claims, insurance documentation, debt recovery matters and other administrative work arising from the Renter’s use of the Vehicle.
Any such charge is separate from the underlying fine, penalty, damage cost or third-party charge.